Last updated: July 2026
The short version
Perfume is a hygiene product, so we cannot accept returns simply because a scent was not to your taste. What we do replace, without argument, is anything that arrives damaged, leaking, wrong or incomplete.
Not returnable
Opened or used bottles, and unopened bottles returned only because you changed your mind or did not like the fragrance, cannot be accepted. This is standard for cosmetics and fragrances in India and exists to protect every customer’s safety. If you are unsure which scent suits you, start with our Discovery Set.
Damaged, wrong or missing items
If your parcel arrives damaged, leaking, with the wrong product, or with something missing, contact us within 48 hours of delivery at [email protected].
Send us your order number and a few photographs, the outer packaging as it arrived, and the bottle or box itself. That is all we need to get started.
If you happen to have filmed yourself opening the parcel, do send that too. It is not a condition of your claim and we will never turn one down for the want of it; it simply makes our case with the courier stronger and can get your replacement out faster. We would rather sort you out and argue with the courier ourselves.
What happens next
We respond to every claim within 2 working days. Once approved, we will either send a free replacement or issue a full refund, whichever you prefer. Approved refunds are processed within 5–7 working days to your original payment method; your bank may take a further 3–5 working days to show it.
Order cancellation
You can cancel an order any time before it is dispatched by writing to [email protected] with your order number. Once a parcel has been handed to the courier it can no longer be cancelled.
Contact
AL AZIZ PERFUMES, Shop No. 11, Mannat CHS, Sector 2, Ghansoli, Navi Mumbai, Maharashtra 400710. Email [email protected]. Phone +91 88283 29494.